How booking information is used

Information we collect

When you book or join a waitlist, we may collect your name, email address, mobile number, class selection, purchase or class-pack information, waiver acknowledgment and booking history. If documentation is requested for a medical hold or qualifying life event, provide only what is reasonably necessary.

Your member account

Your permanent member number connects your account with purchases, credits and bookings made with your email address. We verify your email with a short-lived sign-in link when requested. You can also choose a password; we store a protected password hash rather than the password itself. We use a secure sign-in cookie and keep limited sign-in records to protect your account.

Private account access

A secure cookie in the browser used for checkout can open that purchase confirmation and its credits. Full account records and signed agreements require sign-in to the associated account. Client records are restricted to that client and authorized studio administration. Public class listings do not include client names, contact details or attendance records.

When signing in, you can choose to stay signed in for up to 30 days on a personal device. Otherwise, sign-in expires within 12 hours. Use “Sign out of all devices” in your account to end existing sessions and invalidate earlier email sign-in links. Changing your password also signs out other devices and invalidates earlier links.

Event participation records

For event participation agreements, we collect the participant and signer names, email, typed electronic signature, parent or guardian status when applicable, the agreement text and version, photo and video permission choice, and the time signed. We use these records to document event participation and consent. Photo and video permission is optional and does not sign you up for marketing emails.

How we use it

We use this information to manage reservations and waitlists, process payments, maintain class-pack balances, provide customer support, communicate schedule changes, document required agreements and protect the safety and integrity of the studio.

Booking emails and optional texts

We use your email for purchase and appointment confirmations. If you separately opt in to texts, we save your phone number, the consent wording version and the time you opted in for that booking. Texts include appointment confirmations and reminders. You can book without opting in. Reply STOP to stop texts or HELP for help. Message and data rates may apply. Mobile consent is not used to enroll you in marketing.

Service providers

Payment details are handled by the secure payment provider and are not stored directly by Living Pilates. Website hosting, payment, email and the LivingPilates.fit video platform may process information only as needed to provide their services.

Optional advertising measurement

If you choose Allow in Privacy choices, Meta Pixel measures visits to public shopping pages and confirmed paid purchases. Meta receives browser and device information, IP address, cookie and advertising identifiers, the public page address, and purchase value and currency with a pseudonymous event identifier. Meta may associate this activity with your Meta account and use it for advertising measurement and delivery. We do not send your name, email, phone number, waiver, private messages or medical information through this integration. Automatic advanced matching and automatic event collection are disabled.

You can decline or change your choice using Privacy choices at the bottom of public shopping pages. Booking does not require advertising cookies. A Global Privacy Control signal keeps measurement off. Essential checkout and sign-in cookies remain necessary. See Meta’s privacy policy for its handling of information.

Sharing and retention

We do not exchange your information for money. Optional advertising sharing is described above and can be declined. Information may also be shared with service providers, professional advisers or authorities when reasonably necessary to operate the service, protect rights and safety, or comply with law. Records are kept only as long as reasonably needed for the purposes described above and applicable legal obligations.

Your choices

You may ask to review, correct or delete eligible personal information, or ask a privacy question, by emailing livingpilates.fit@gmail.com. We may need to verify your identity before completing a request.